Terms and conditions
If you have any queries regarding our trading terms please contact our customers services department on 01483 74 74 75.
Heritagehandles.co.uk is owned by Heritage Handles, South Road, Woking, GU21 4JN, United Kingdom. Customer services telephone number: (standard rate) +44 (0)1483 74 74 75 fax: +44 (0)1483 76 76 009 email: firstname.lastname@example.org In the event of a query or complaint please contact us using the above details. The following terns and conditions do not affect your statutory rights as a consumer.
OrderingPlace all items into our online shopping cart and fill in the payment address and delivery details. Orders can be taken by phone Monday to Friday 9.30 – 5.00pm
Prices & Description
The prices that are quoted with each item are clearly printed so that you the customer are fully aware of the cost implication of your purchase.
We try to ensure that all our prices are current, however we do have the right to change the price we charge you provided that we make you aware before the items are dispatched.
The prices do not include delivery which will be added separately.
Every care has been taken to ensure that the descriptions, sizes and colour finishes are a realistic representation of the product to be dispatched, however as most of our products are hand finished there may be some slight variations although this is unlikely.
Acceptance of Order
We will accept your order once payment in full has been made at which time we will issue confirmation of your order and a receipt of payment.
An order can only be cancelled if the items ordered are a stock item as we may have to source certain items and therefore we are also obligated to pay for them.
We accept Mastercard, Visa and Switch cards over the internet or via phone.
We will accept cheques via post made out to “ Heritage Handles” as long as they have full guarantee card details and address on the back.
We may require the cheque to clear before goods will be released.
We aim for all goods to be despatched within seven working days, however we will always try to better this time. All deliveries will be via our carrier or by Royal Mail for very small items.
Charges are £6.50 for each delivery any where in the UK and £20.00 in Northern Ireland regardless of size. Contact us for overseas orders.
Some items that are special order ie safes and restoration furniture will take longer than usual, and this may be noted by the product description.
If we are out of stock of an item we will automatically hold the order till we can dispatch the goods in one package, if however you want it as a split delivery there may be an additional carriage charge.
Returns and Refunds
We should be informed of any faulty goods within 3 days and returned to us within 7 days in the original packaging and in the same condition as it was despatched. We will inspect and replace any faulty item unless it has been wrongly fitted or physically damaged or misused.
Refunds will only be made if goods have not been fitted and have all screws and fittings and come in the original packaging in a condition that is re saleable and will be subject to a 25% handling charge – no exceptions will be made.
All returned goods should be sent via an insured delivery service as we cannot take responsibility for loss or damage in the return delivery.
If you wish to cancel your order you must contact us before we despatch the goods and a cancellation charge of 25% of the order value. Your refund will sent to you within 30 days of cancellation.
Our failure to deliver by the specified time is not grounds for cancellation without penalty.
If for any reason we are not able to supply a particular item or it has been discontinued, we will contact you as soon as possible and give a full refund on that item
We respect your privacy and confirm that the information you give to us will be held securely and in accordance with the Data Protection Act 1998.